Returning a product


Returning products Teoyleo

If for any reason you are not satisfied with your order, you have within 14 working days from the date your order has been delivered, to return it. (According to art. 44 of Law 7 / 1996, January 15 to the retail trade as amended by Law 47/2002 of 19 December.) .

All the handmade products, made to order, and due to its customization can not be returned. (DIRECTIVE 2011/83/UE DU PARLEMENT EUROPÉEN ET DU CONSEIL du 25 octobre 2011 art 16c)

Important: If you find any damage at the packaging as a result of poor transport, please write int down in the delivery note for the delivery company.

Our customer service department has an after-sales service to solve any problem with our products or shipments, through which we try to offer a fast and efficient service for our clients.

To proceed with the return of the product you have to let us know by e-mail to Once you´ve contacted us, we will let you know the data required and the procedure you have to follow.

In addition, the product must be in perfect condition and in their original packaging.

If returning the products is due to an error in the preparation of orders, shipping charges will be paid by Teoyleo SC 

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