Do you have physical store?
Yes, you can come and visit us in Zaragoza, Spain, we have a lovely little shop in the historic town center.
Do you accept cash on delivery?
No, you can pay your order by credit card, Paypal or bank wire.
How long will it take to get my order?
It depends, if it is a handmade product we will make it just for you!
Thats the reason why our handmade products are u n i q u e, because we sew it just for you, with fabrics that you choose.
It usually takes 3 / 10 working days to make them.
For other products, since we receive your order until we send it to you it usually takes 24-48 hours, except for items that indicate otherwise in the product description.
We send all our products by courier (24/72 hours) or by post (5/10 days) depending of the destination
I do not like the product "can I give it back?
If you are concerned that the product does not match the description and photos, you can always return it without question, excpet for all the handmade products: lullabies, bibs, bags, babyslings, survival kits, etc, are made under order, and due its customization can not be returned.
I can not I pay with my credit card, why?
Maybe your card requires an additional code to make purchases online, in this case for part of the payment process that you code will be required by your bank to complete the confirmation of payment.
Check with your bank regarding this code.
Sometimes this code is sent by phone in the form of sms from your bank to your phone, you must enter this code to confirm payment.
If you are in a coverage area may not receive this code and you can not complete the purchase.
In the above cases you can also choose to pay with your credit card through Paypal.
In fact for many people is still unknown that you can pay by credit card even if you do not have a Paypal account.
It's simple, choose payment system "Paypal", once there you will see that you have two options, payment paypal account or credit card payment.
This second option is that you should select to pay with your credit card without having to create an account.